OpenText SERVICE MANAGEMENT AUTOMATION X (SMAX) MAINTENANCE AND SUPPORT

Closing 19 February 2025 14:00

Suitably qualified service providers interested in providing OEM license maintenance and support services to the University of Pretoria, as specified in the tender document and subject to the terms and conditions as set out herein, are invited to tender.
Process No. RFI-202501-00327
Type RFI (Request For Information)
Country South African
Submission Online
The Managed System Administration service, currently being provided by an external service provider, ensures that the systems in use at the University remain well-maintained and in good health. These systems fulfil important functions for various reasons, are feature-rich, and complex and require good management to ensure the value derived from the systems, meets the University’s expectations. Adequately trained and experienced administration staff attend to the SMAX system’s day-to-day operation and administration, ensuring that University employees can access and use the system, as well as analyse the system logs to identify warnings or errors, which could result in a system outage. Detailed knowledge of the architectural, technical and implementation specifications of our system requires specialist skills to administer the system to best practice standards. SMAX is hosted on-premise on a cluster configuration of medium size (according to the OpenText hardware requirement matrix), with a 3 to 7, master to worker node configuration.

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